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At Publicpill.com, we are dedicated to providing a seamless shopping experience to all our customers. To help guide you through your online shopping with us, we have compiled a list of frequently asked questions and provided answers below. If you don’t find your question, you are always welcome to contact us and we will get back to you as soon as possible.


General Questions

Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 08:30 am to 09:00 pm IST and on Sundays From 09:00 am - 05:00 pm IST.

At Publicpill.com, your privacy and security are extremely important to us. We are committed to protecting the confidentiality of your personal information (your name, address, email address or credit card information) and never share it with any other person or company. It is used solely by our authorized personnel to process your order.

Please note that all information provided to us is subject to doctor–patient privilege laws. Being compliant with PCI DSS Level 3, we use the latest electronic security measures and our servers are protected by secure firewalls to prevent unauthorized access to your personal data.

No, we do not accept any insurance plans. However, we can provide an invoice and receipt for your order to claim your insurance. But, most cases, you will find our low-priced medications to be of great value compared to your insurance plan.

To know about our Return and Refund policy, please click here.

Yes. Publicpill.com uses third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry standard encryption technology.

Although we make every effort to ensure product images on our website are identical to the item you receive, occasionally actual product colour may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors may have the same colour settings. Please note that product image on our site is for illustrative purpose only.

Medicine Questions

Yes. The medications that you purchase at our pharmacy are of the highest quality. The prescription medications we provide are procured from world-class and well-recognized pharmaceutical companies such as GlaxoSmithKline, Pfizer, Wyeth, Merck, Ranbaxy, Dr. Reddy’s, Nicholas Piramal, Sun Pharmacy, and other global industry giants. They are manufactured under government supervision, prepackaged in factory-sealed blister packs, and untouched by human hands. 

According to trademark laws, the generic pill is not allowed to look exactly like its brand-name version. So the pills (generic version) you received normally will look different from their branded counterparts, even though both contain the same active ingredient(s) and work in the same way exactly.

Generic Drugs, also known as Generics or Generic Medications, are drugs that are marketed without brand names and are considered identical to their brand-name counterparts in all respects such as strength, dose, active ingredients, intended use, route of administration, efficacy, bioavailability, and safety. 

Yes, all of our generic drugs are procured from world-renowned manufacturers and thus our generic products meet rigorous specifications and are strictly regulated for safety, quality, and potency. By law, generic drugs must be bio-equivalent to brand-drug counterparts.

Ordering Questions

In order to process your order quickly, we need the following details from you:

  • Your billing/shipping information

  • Your prescription (required for the order of Prescription medicines).

  • Your payment details.

Yes. A total of 12 prescriptions can only be uploaded in an order. However, you can upload the remaining prescription(s) in a new order.

Publicpill.com accepts the following forms of payment:

  • - Credit/debit card
  • - Net banking

Note: Credit/debit card and net banking payments are processed via our online payment service partners.

Publicpill.com stocks a wide range of pharmaceuticals and other healthcare products. However, if you do not find what you need, please feel free to contact our pharmacists by emailing sales@publicpill.com We will get back to you as soon as possible to let you know the availability of the requested medication/products.

Publicpill.com takes the greatest possible care in packaging your order.  your order will be packaged in factory-sealed blister packs.

No. There are no hidden charges in any of our products.